Mobile VoIP - A Watershed Moment for Both Customers and VoIP Service Providers!

Mobile VoIP owes its success to smartphone makers around the world. Smartphone makers have foreseen the next big thing in the mobile market i.e., VoIP communication gradually replacing traditional telephony communications. Thus, they have set the path clear for mobile VoIP to spread across newer markets in the world. Today, almost every smartphone device available in the market has 2G/3G/4G/Edge/GPRS/Wi-Fi supported internet connectivity option that plays a vital role for smoother VoIP communication.

A user can now literally perform all daily functions from the convenience of his mobile device with simple access to internet connection. And among all the functions he does, getting connected to one another on the go is the important activity of his life. Connection at cheaper means will be an asset to any user who'd like to use his mobile device for official or informal purposes. That's what mobile VoIP does! It takes little from you but gives back more keeping you contended all the time. A smartphone, good internet connection and dialer application is what it needs to get started with mobile VoIP. The functionality is no different from your normal usage of mobile device. Use the dialer the same way that you do for your mobile device.

On the other hand, VoIP service providers can seize this opportunity to offer mobile VoIP services and build strong customer base. As mobile dialer is the primary element that should be made available to end customers, service providers should take utmost care while procuring mobile dialers from VoIP Solution Providers. Both from business and customer perspective, the dialer should be aesthetically built with easy navigation and support features.

The following are the few of the tips that service providers have to bear in mind to seek ultimate customer satisfaction while choosing a mobile dialer.

Cross-platform Compatibility: Check if the dialer application can be used across all major mobile platforms such as iOS, Android, Windows, Symbian and BlackBerry. Missing any of these platforms would result in losing out a major market share. So, check for the cross-platform compatibility of the dialer application.

Device Diversity: This is in addition to cross-platform compatibility. Though the application might function properly in all mobile operating systems, it sometimes may happen that the application is not rendered properly on the real estate of the device. It may be because of the difference in the screen sizes of the device or might be purpose-built only for certain applications. Thus on the safer side, try to check the device diversity of the dialer application.

Performance in VoIP Blocked Regions: Call disconnections in VoIP blocked areas might result in bad user experience which might adversely affect your business. So, see to it that the dialer application performance is not affected in firewall zones, VoIP blocked areas and low bandwidth regions. If necessary, seek additional software support needed from VoIP solution providers to ensure seamless VoIP calling.

Intuitive UI with Easy Navigation - Users always perform least actions and expect the application to do the remaining for them. So, it is very important that the dialer application you engage is intuitive with all key features deftly placed on the interface. Don't engage dialer applications that clutter information on the home page itself. Try the application yourself for 5-10 times before you make it available to your customers.

Constant Updates & Upgrades - Your job is not done with selecting the right mobile VoIP dialer for your customers. You should also push constant updates and support for all future upgrades to your customers. So, ensure your solution provider always work on improvements and addition of new features to live up with the market expectations.

Nagendran is a senior VoIP engineer at Voxvalley Technologies. His 5+ years of techno commercial expertise include Mobile VoIP, SIP, Telecommunication, Application Design & Development, Telecom and mobile communication.

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